Diversions Manifold

The other night I was reading my 3 year-old a bed-time story from one of our favourite series of childrens' stories, Arnold Lobel's "Frog and Toad" collection, when this little exchange between the two got me thinking: {Frog's List has blown away in the wind} "Hurry!" said Frog. "We will run and catch it." "No!" shouted Toad. "I cannot do that.! "Why not?" asked Frog. "Because," wailed Toad, "running after my list is not one of the things that I wrote on my list of things to do!" This resonates with so much of business life; procedures, workflows, instructions, audits, filling out forms. We all have lists of things to do, from our (largely ignored and occasionally conscious-pricking) task lists, to those procedures.  We need to realise that we can make the choice between "merely" following the procedures to the letter, and rehumanising them. Naturally, this all applies to the bur

My business trips are now rare in comparison to how things were a few years ago. I count myself lucky as this dip has coincided nicely with starting a family. So from monthly trips to Asia and almost weekly trips to Germany from the UK, I now occasionally fly to Italy to meet suppliers and drive around Germany meeting customers. And read bedtime stories. This week I ended up on a more unusual trip, to Dacia in Romania, to discuss some issues that they have been having in production. It was to have been a relatively relaxed journey, flying to Bucharest from Frankfurt airport early in the afternoon to stay in an airport hotel until my colleague from Turkey arrived early the next morning. Alas, though, systems happened. We have the Egencia travel booking system at work; it is the business version of Expedia. Egencia turned out to be a nightmare for rapid turnaround travel as it has an - in itself eminently sensible - approval system built in. The problem is that these approvals nee